Skills & Certifications
The skills and certifications that build an MSP team.
See the skills every MSP role needs, mapped by tier from L1 to expert. Find the certifications that validate them, and the path from one to the next. Know exactly what to learn — or hire — next.
What you'll see
- Map skills to tiers — what each role should know at L1, L2, and L3, across the whole service catalog.
- See the cert ladder — the certifications that prove each skill, from foundational to expert, in a clear progression.
- Match skills to work — which skills each kind of ticket actually requires, so training maps to real demand.
- Plan the team — spot the gaps between the skills you have and the skills your service line needs.
How it works
- Open the free reference — no install, it runs in your browser and nothing is transmitted.
- Map your shop onto the model and see exactly where you stand.
- Get your gaps and a clear next step — with a branded report to download and share with your team.
Free · no install · nothing transmitted. The model is free; the agents that run it are AI Autopilot, the separate paid platform from the same team.
See where your MSP stands — in minutes.
No install, free to explore. Pick an assessment and get a tailored read on your gaps and your maturity.
Open the reference →